App FAQs

Checking your battery level from the app

It’s important to know that your charger doesn’t communicate directly with your EV, and your EV won’t tell your charger how full your battery actually is. The charger can’t override any settings your EV already has in place.

Once your EV stops accepting any more charge, the charger will assume it is full, and will automatically stop charging.

Using your charging history data

You can view your charging history on the Indra App, which gives you a handy way to track your usage over time.

Here’s some things your charging history can help you monitor:

• How much off-peak and peak time power you’re using
• How much you’ve spent on charging
• What kind of tariff you have
• How much solar power you’ve been able to use (if you have solar panels installed)
• How your usage changes over time

This kind of data can help you calculate how best to schedule your charging so that you can maximise efficiency and possibly even reduce your electricity bill.

Setting up scheduling and smart charging

Use the Indra App to set up a regular charging schedule. You can choose regular slots throughout the week and the charger will automatically start charging during those times, as long as your EV is plugged in.

The app enables you to set the times and days/nights you want to charge and also how much energy to add (by miles, kWh or amount of money).

If you have more than one electricity tariff rate (e.g. peak and off-peak), you can set up smart charging to charge your vehicle as much as possible during your lower rate period.

	our lower-rate period by itself might not give you enough time to charge your vehicle as full as you want by the time that you want it. You may need to charge during your peak rate as well. The scheduling section can show you what’s possible and when’s best to start charging.

Default schedules

Your charger will come with a default charging schedule, as required by government legislation. This schedule is designed to reduce power demand at peak times and protect the national grid. But it might not be the best charging schedule for your needs, so we recommend you set up your own schedule once your charger is installed.

Notifications

We’d like to send you notifications about your charging status. You can choose which notifications you want to receive as well as how and when you want to receive them. This is something you have complete control over, and we promise to never send you unwanted messages.

There are three types of notification:

• push notifications (which go direct to your phone)
• in-app notifications (which pop up while you’re using the app)
• emails

Notifications you can choose to receive include:

• Vehicle plugged in
• Charging started
• Charging finished
• Charging error
• Charger error

Turning off notifications

You can turn off or adjust your notifications in the app’s settings section.

	How push notifications appear on your phone is up to you - you can adjust this in your phone’s settings.

If you opt to receive push notifications, you can set up a ‘do not disturb’ schedule in the app, so you don’t get sent messages in the middle of the night.

Turning off notifications

You can turn off or adjust your notifications in the app’s settings section.

	How push notifications appear on your phone is up to you - you can adjust this in your phone’s settings.

If you opt to receive push notifications, you can set up a ‘do not disturb’ schedule in the app, so you don’t get sent messages in the middle of the night.

Calculating VAT

On your electricity bill, VAT is not included in your electricity unit price or standing charge - it’s added as a separate line item instead. This means that the rate you tell us to calculate your usage with, will not include VAT either. However, as you will pay VAT on that usage, we automatically add it to your charging data to give you a more accurate account of what you’re spending on charging your vehicle.

We take your data seriously and will always keep it secure. However, you always have the option of having your Indra account removed and your data deleted.

Depending on how you have used your charging account and what linked accounts are associated with it, some data must be kept by law. As an example, we are required to always be able to contact you, even if you have removed your account, in the case that we detect a tamper event or cyber attack on your charger. Some account links like type-of-use tariff associations or expense payment platforms will also be affected by removing your Indra account.

To ensure that you understand what data will be kept and what other services may be affected by removing your account, we suggest you contact our customer services team to talk through the process and arrange for your data to be removed.

You can access the Indra app from multiple devices, all linked to the same charger. Go through the account creation and onboarding process on one device and then you will be able to log in to the app using the same credentials on other devices if you wish.